Requirement: Collect mobile surveys from participants 3 times per day for 60 day to collect hot flash data.
Automation Solution: Customer used the Data Collect feature to set up questionnaires for the daily survey and used the scheduling feature to pre-set the messages.
Result: Clinical trial participants received 3 SMS alerts with a link to fill out the questionnaires. A reminder alert is triggered if they have not filled out the questionnaire.
Reporting: Responses based on surveyed data is complied into a report once the survey has closed.
Requirement: Weekly message to participating new mothers for 12 weeks. Message contains a link to a selected set of preventative articles.
Automation Solution: Customer used the drip messaging feature to set up 12 weekly messages and used a bi-directional keyword along with an "if / then" workflow to send new articles to the participating user from a predefined list.
Result: Participants received weekly messages with a list of reply keywords for different categories of preventive articles.
Reporting: A complied summary report of all activities, categorized by the articles, is provided.