Building blocks to add SMS+ to your business workflow
Interactive Text Response Automation
Text messaging is the consumer's new voice. Use the power of text messaging to connect with your customers and grow your business. By offering interactive texting to your customers as an interface to various mobile and customer services, you are allowing your customers to resolve issues quickly, effortlessly, and cost effectively.
Omni Channel SMS Customer Service
Give your customer the ability to solve both product and service issues by themselves using their preferred communication method – SMS.
Your business can offer a range of interactive SMS based services via a series of interactions between your customer's mobile device and the Interactive Text Response system. ITR allows you to reply to a text message that it does not recognize with a default message containing content menu options and business logic automation, which will determine if a Live Agent is necessary and then transfer the text conversation to a live customer service agent.
Interactive Text Response automation enables two-way interactions with both database and web services via text messaging. Your customers can resolve issues quickly by engaging in a two-way text conversation with a Virtual Agent or Live Agent.
Key Benefits of Interactive Text Response Automation
Improve customer satisfaction and loyalty — by utilizing their preferred method of communication
Reduce operating cost — Live Agents and IVR (Interactive Voice Recording) Port Costs
Detail text records — Audit trail for every conversation
Increase customer service productivity — Average live agent can handle three to four text inquires at a time