Privacy Statement
Who we are
In this privacy policy references to “we”, “us” and “our” are to 2sms.com. References
to “our Website” or “the Website” are to [www.2sms.com].
2sms.com is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent,
non-profit organization whose mission is to build user’s trust and confidence in
the Internet by promoting the use of fair information practices. This privacy statement
covers the site www.2sms.com. Because this Web site wants to demonstrate its commitment
to your privacy, it has agreed to disclose its information practices and have its
privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first
contact the Operations Manager at ops@2sms.com
or tel : 877 276 7266. If you do not receive acknowledgement of your inquiry or
your inquiry has not been satisfactorily address, you should contact TRUSTe
(http://www.truste.org/consumers/watchdog_complaint.php).
TRUSTe will then serve as a liaison with us to resolve your concerns.
Effective date
This document is effective February 25th 2005.
What information we collect and how
We understand that using our services online, including making a purchase, involves
a great deal of trust on your part. We recognize this trust, and take it very seriously.
We make it our highest priority to ensure the security and confidentiality of the
personally identifiable information ("PII") you provide us. (PII includes information
that can be linked to a specific individual, such as name, address, phone number,
or e-mail address).
The information we collect via the Website may include:-
- Any personal details you knowingly provide us with through forms and our email,
such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary
for the bank or card processing agency to verify your personal details for authorisation
outside the European Economic Area (EEA). Such information will not be transferred
out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you
select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded
by our web server when you request any page or component on the Website. This information
is used to monitor your usage of the Website.
- Data recorded by the Website which allows us to recognize you and your preferred
settings, this saves you from re-entering information on return visits to the site.
Such data is recorded locally on your computer through the use of cookies. Most
browsers can be programmed to reject, or warn you before downloading cookies, information
regarding this may be found in your browsers ‘help’ facility.
If you choose to use our referral service to tell a friend about our site, we will
ask you for your friend's name and email address. We will automatically send your
friend a one-time email inviting him or her to visit the site. 2sms stores this
information for the sole purpose of sending this one-time email and tracking the
success of our referral program. Your friend may contact us at
support@2sms.com to request that we remove this information from our database.
Use of Cookies
When you visit this Site, you can browse the Site and access important information
without revealing your identity. In order to enhance individual customer experience
on our Site, we use “‘cookies” to track your visit. A cookie is small amount of
data that is transferred to your web browser by a Web server and can only be read
by the server that gave it to you. It functions as your identification card, and
enables 2sms to record your userid, password, and logon time and date. It cannot
be executed as code or deliver viruses. 2sms does not use Spyware to track customer
activity.
Most browsers are initially set to accept cookies. You can set your browser to notify
you when you receive a cookie, giving you the chance to decide whether or not to
accept it. (For some Web pages that require an authorization, cookies are not optional.
Users choosing not to accept cookies will probably not be able to access those pages).
While 2sms.com uses cookies to track your visit to 2sms.com, and our Web servers
automatically log the IP/Internet address of your computer, 2sms.com does not generally
use this information to identify you personally. However, we will make use of this
data, with your consent, if you require us to troubleshoot your account activity.
We do link the information we store in cookies to personally identifiable information
you submit on the web site.
Some of our Business Partners (eg. advertisers) use cookies on our site. We have
no access to or control over these cookies. This privacy statement covers the use
of cookies by 2sms.com (this site) only and does not cover the use of cookies by
any advertisers.
What we do with your information
Any personal information we collect from this website will be used in accordance
with the Data Protection Act 1998 and other applicable laws of the UK, US and EU.
2sms complies with the EU Safe Harbor framework as set forth by the Department of
Commerce regarding the collection, use, and retention of data from the European
Union. The details we collect will be used:
- To process your order, to provide after sales service.
- In certain cases we may use your email address to send you information on our
other products and services. In such a case you will be offered the option to
opt in before completing your account registration.
We may need to pass the information we collect to other companies for administrative
purposes. We may use third parties to carry out certain activities, such as processing
and sorting data, monitoring how customers use the Website and issuing our e-mails
for us. Third parties will not be allowed to use your personal information for their
own purposes.
The TRUSTe program covers only information that is collected through this Web site,
and does not cover information that may be collected through software downloaded
from this site.
Security
The security of your personal information is important to us. When you enter sensitive
information (such as credit card number and/or social security number) on our registration
or order forms, we encrypt that information using secure socket layer technology
(SSL). To learn more about SSL, follow this link
www.verisign.com.
We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it. No method of transmission
over the Internet, or method of electronic storage, is 100% secure, however. Therefore,
while we strive to use commercially acceptable means to protect your personal information,
we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us
at support@2sms.com.
How we use your information
2sms.com uses your PII only for the purpose of authenticating your identity, and
to allow us to respond to your requests for service from us.
We only send information to you to service your account, for example to respond
to your emails or phone calls, or if your account activity indicates that a service
communication is required. We offer you the option to opt out of this process if
you request it. We send a monthly statement by email which details your account
activity, and offers news items covering new and enhanced aspects of our service.
We also communicate with you if you choose to make a purchase with us, by sending
invoices and statements by email or post. On rare occasions of below standard performance,
we may email you to inform you. In all our communications, your privacy is important
to us, and we will respect it.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire
our service, you may correct, update, delete or deactivate it by making the change
on our member information page or by emailing our Customer Support at
support@2sms.com or by contacting us by
telephone or postal mail at the contact information listed below. 2sms guarantees
to respond to access requests within 30 days of the request.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required
by law and when we believe that disclosure is necessary to protect our rights and/or
to comply with a judicial proceeding, court order, or legal process served on our
Web site.
Who we share your information with
2sms.com only share your PII with authorised partners in order to complete a transaction
that you specifically request. Where it does share information, the absolute minimum
information will be conveyed. 2sms.com insists that all partners maintain a privacy
policy that complies with the privacy policy of 2sms.com
2sms.com does not sell or rent your PII to anyone.
How you can control the use of your information
2sms.com provides you with control over the collection and use of your PII, as well
as the ability to update, correct, or remove any PII stored in your customer profile.
Protection of your information
To ensure the security of your PII, 2sms has adopted data security standards that
are independently audited and certified compliant with ISO27001.
Marketing communications
2sms only markets to customers once a month as part of a statement insert which
is electronically emailed to customers. Customers are given the option to opt-in
to this service at account registration. A link to opting-out is provided at the
bottom of each monthly statement. Customers can also communicate via email or telephone
to request removal from these infrequent communications.
Email us at support@2sms.com or phone on
877 276 7266
.
Service status communications
2sms occasionally communicates via email service alerts to opt-in customers to inform
them of disruptions to service. Customer can communicate via email or telephone
to request removal from these infrequent communications.
Bulletin Boards/Chat Rooms
If you use a bulletin board or chat room on this site, you should be aware that
any personally identifiable information you submit there can be read, collected,
or used by other users of these forums, and could be used to send you unsolicited
messages. We are not responsible for the personally identifiable information you
choose to submit in these forums.
Your Rights
You have the right to request a copy of any information that we currently hold about
you. In order to receive such information please send your contact details including
address to the following address:
Privacy
2sms LLC
11951 Freedom Drive
13th Floor
Reston
VA 20190
USA
Tel : 703 251 4865
Other Websites
This privacy policy only covers this website. Any other websites which may be linked
to by our website are subject to their own policy, which may differ from ours.
Privacy Model disclosure
If we decide to change our privacy policy, we will post those changes to this privacy
statement, the homepage, and other places we deem appropriate so that you are aware
of what information we collect, how we use it, and under what circumstances, if
any, we disclose it. We reserve the right to modify this privacy statement at any
time, so please review it frequently. If we make material changes to this policy,
we will notify you here, by email, or by means of a notice on our homepage.